Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

Domestic Shipping Rates and Estimates

Shipping option	Estimated delivery time	Price
North Island	3 to 5 business days	From $7.00
South Island	3 to 5 business days	From $7.50
Rural	add	$5.00

International Shipping Rates and Estimates

Shipping option	Estimated delivery time	Price
Australia	Up to 10 business days	From $13
Other	10 to 20 business days	From $25

International shipping is not tracked. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The O’Brien Collective is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has been shipped within New Zealand, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have not received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@nzscratchmaps.co.nz with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@nzscratchmaps.co.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Click here to read our full return policy.

If you have any further questions, please don’t hesitate to contact us at hello@nzscratchmaps.co.nz.